Terms, privacy and accessibility.

Ordering terms

When you submit a standard menu order, GEN Treats receives it for review. Card customers authorize GEN Treats to securely store their card with Square and charge the displayed total only after GEN Treats accepts the order. Cash customers pay at handoff. If GEN Treats declines an order, the card is not charged. Personalized package forms are requests for a custom quote and do not reserve a date until GEN Treats confirms the details with you.

Prices and fulfillment

The cart displays the price for each selected item and the order total. Pickup and local delivery options are shown during checkout. GEN Treats may contact you if a requested date, address, or item needs adjustment. Any change to the displayed order total requires your approval. Please contact GEN Treats promptly if you need to change or cancel an order.

Payments and refunds

Square securely handles card information. GEN Treats never receives or stores full card numbers or security codes. A card order is charged when GEN Treats accepts it. Cash orders are paid at handoff. Refunds, cancellations, and credits are handled according to the circumstances of the order and applicable consumer law. Contact hello@gentreats.shop with your order reference for help.

Privacy notice

GEN Treats collects the contact, order, delivery, support, device, and basic network information needed to operate the storefront. We use it to review and fulfill orders, respond to requests, prevent fraud, provide support, keep business records, maintain website security, and meet legal obligations. We share information only with service providers needed to operate the business, including Square for payments, Vercel for hosting, Neon for database services, and customer support providers. GEN Treats does not sell personal information or use it for targeted advertising.

Privacy choices

You may ask to access, correct, delete, or receive a copy of your personal information by emailing hello@gentreats.shop with Privacy Request in the subject line. You may use the same address to appeal a decision. GEN Treats may verify your identity and may retain records when needed to complete a transaction, prevent fraud, resolve a dispute, or meet a legal obligation.

Accessibility

GEN Treats aims to provide a website that works with keyboards, screen readers, zoom, reduced motion settings, and a wide range of mobile devices. If any content or ordering step is difficult to use, email hello@gentreats.shop with Accessibility Help in the subject line. GEN Treats will provide an equivalent way to receive information or place an order while the issue is addressed.

Acceptable use and updates

Do not misuse the website, interfere with checkout, attempt to access another customer’s information, probe security controls, or submit false information. GEN Treats may update these terms as the service changes. The terms shown when an order is submitted apply to that order. Nothing in these terms limits rights that cannot legally be limited.

Cookie details

Cookies and similar storage

Cookies are small files, and similar browser storage keeps limited information on your device. GEN Treats uses essential storage to keep your shopping bag, remember your cookie choice, protect the storefront, and support secure Square checkout. These functions are necessary for the ordering experience you request.

• Shopping bag: the items and quantities you choose are saved in your browser until checkout, removal, or browser data deletion.
• Cookie choice: your preference and its date are saved in your browser for up to 180 days, unless you clear browser data or change the choice sooner.
• Secure payment: Square may use essential cookies, device information, and similar technology to display card fields, prevent fraud, and process a payment you request. Square receives payment and transaction information under its own privacy notice.
• Optional insights: GEN Treats does not currently load advertising cookies, targeted advertising pixels, or optional analytics cookies. Optional technology will remain off unless it is clearly disclosed and your applicable consent is obtained.

Choosing essential storage does not change prices or prevent you from ordering. You can review or replace your choice below, clear browser storage, or use browser controls at any time. Necessary payment technology may still operate when you choose card checkout.